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Canolfan Abbey Road (The Abbey Road Centre) Privacy Policy 19th January 2024

Our contact details are:

​The Abbey Road Centre, 5-9 Abbey Road, Bangor, Gwynedd, LL57 2EA. 01248 354 888, arc@abbeyroadcentre.co.uk  

The Abbey Road Centre is a Charitable Incorporated Organisation, registered with the Charity Commission 1047314.  We are registered with the Data Commissioner's Office:  Z7082291

The Abbey Road Centre is now known on a day to day basis as Canolfan Abbey Road.  We are a centre in the community that supports better mental health and wellbeing.  We hire rooms and offices to people and companies.  We are a landlord for lots of services that support people with better mental health directly, or with issues that can make our mental health drop.  We also provide our own services-these include group activities and one to one support, such as providing information and counselling services in partnership with Bangor University.  When we share our services with you to support you, we have to gather some basic information from you to keep you safe.

Companies like The Abbey Road Centre often hold information about people and it is the law that we have to keep this information safe and secure.

To do this The Abbey Road Centre must let you know that we have information about you and how we will use it.  This is called a Privacy Notice.

This document is The Abbey Road Centre’s Privacy Notice.  It will tell you why we need information about you, what we do with it and your rights around how your information is used.

We may keep information about you to ensure that we are able to provide a safe and professional service to you.  Relevant information allows us to provide you with the best support possible.

We might keep information such as:

  • Your basic details such as your name and address, date of birth and telephone number

  • How we support you

  • Some details about your health.

We might collect, share and store your personal information as we have an agreement with you to support you.  This support is funded by an agreement with Gwynedd Council and the Betsi Cadwaladr Health Board

  • It’s the law

  • We want to make our support better.

We must follow the law when collecting, sharing and storing information about you

We may use your information to:

  • Keep you safe and healthy

  • Choose the support you might like, or need

We will always keep your information private and safe.

The only people who will will allow to see your information are:

  • People with permission

  • People who have a right to see it by law.  

People who have a right to see your information by law include:

  • Parts of the health and care system, such as GP’s, or social workers for example

  • Our funders (who would see information that is anonymous for reporting purposes).

  • Police or security services

We only keep information for as long as it is needed.  That amount of time will be in line with the law and other regulations set by other organisations and will depend on why it was needed in the first place.

The information we keep about you, belongs to you and you have a right to see it

  • You can ask for a copy of the information we keep that is yours

  • You have a right to correct information we have about you 

  • If you think we have information about you that is no longer needed, you can ask us to delete it.  As long as we are allowed to by law, we will be able to do that.

  • You can ask us to stop some of the ways we use your information, even if you don’t want us to delete it.

  • You can ask us to delete your information by withdrawing consent. PLease contact us if you want us to do this

  • You can also ask us not to use your information for legitimate interests (when we have a clear reason for doing something)

If we cannot do what you ask us to in relation to your information, the Data Protection Officer will explain why.  You can write to them at the following address:

Data Protection Officer, The Abbey Road Centre, 5-9 Abbey Road, Bangor, Gwynedd.  LL57 2EA

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